Refund policy

We offer a 30-day return policy from the date you receive your order. To be eligible, items must be unworn, unused, in their original packaging with tags, and accompanied by proof of purchase. To request a return, contact us at tahira.m.farooq@gmail.com before sending the item. Approved returns must be sent to the provided return address using the return label and instructions we provide. Damaged, defective, or incorrect items should be reported immediately. Certain items, including personalized/custom products, perishable goods, personal care products, hazardous materials, sale items, and gift cards, are non-returnable.

Once we receive and inspect your return, we’ll notify you whether your refund is approved. Approved refunds are issued to your original payment method within 10 business days, although your bank may require additional processing time. Exchanges are handled by returning the original item and placing a new order. For EU customers, a 14-day cooling-off period applies, subject to applicable conditions. For any return-related questions, please contact us at tahira.m.farooq@gmail.com.